Frequently Asked Questions

We're here to help!

  • Do I need an appointment?

    For bridal, yes — appointments ensure you get a private suite and our full attention. For menswear and other services, walk-ins are welcome when our calendar allows, but appointments are always the warmest welcome. 

  • How long is a bridal appointment?

    About 1 hour. That gives you and your party time to settle in, work through a thoughtful selection of gowns, and have any necessary conversations with our seamstress — without ever feeling rushed.

  • How many guests can I bring?

    Up to five guests.

  • What should I bring to my appointment?

    Yourself, your people, and any inspiration you've been saving — Pinterest boards, magazine pages, screenshots. Nude undergarments and a strapless bra help; if you have heels close to your wedding-day height, bring those too.

  • What price range should I expect?

    $1,000 - $3,000

  • Do you carry plus sizes?

    Yes. We carry a true range of sample sizes on our floor, and any gown can be special-ordered in any size offered by our designers. We'll talk through fit during your appointment.

  • Can dresses be customized?

    Many of our designers offer customization — necklines, sleeves, length, beadwork. We'll walk you through what's possible during your appointment so the dress you take home is unmistakably yours.

  • Do you offer bridal accessories?

    We do! we have veils, headpieces, belts, and jewelry.



  • Do you offer wedding dress preservation?

    We do! We use expert techniques to carefully clean and protect your gown, ensuring it remains in pristine condition for years to come.

  • What is the average delivery time for an order?

    A typical delivery time is 4 months but you should plan on 5. You should add a few more months to account for alteration times. Overall, plan on ordering your wedding dress 9 months before your wedding whenever possible.

  • Do you sell menswear items as well as rent?

    Yes! We have a full line of men’s suits, separates, and accessories for sale as well as the rental collection.

  • Do you only rent tuxedos, or can I rent a suit as well?

    Yes, you can rent or purchase a suit or tuxedo! 

Still Have a Question?

Visit us in-store or contact us today!